Email: support@caddieconnect.co.za
Response Time: Within 24 hours
Open the CaddieConnect app, select your golf course, choose your preferred date and time, then select from available caddies. Complete payment to confirm your booking.
You can cancel through the app. Cancellation policies apply based on timing:
• 24+ hours: Full refund
• 2-24 hours: 50% refund
• Less than 2 hours: No refund
All payments are processed securely through Stripe. You can pay with credit/debit cards. Caddies receive payment after service completion.
Contact support immediately through the app or email. We'll help resolve any issues and ensure a positive experience.
Apply through the app by creating a caddie profile. Provide your experience, certifications, and references. We'll review and approve qualified applicants.
Yes, we use industry-standard encryption and security measures. Read our Privacy Policy for detailed information about data protection.
For issues not covered in our FAQ, please contact our support team:
Email: support@caddieconnect.co.za
Include:
Use the "Forgot Password" link on the login screen to reset your password via email.
To delete your account, email us at support@caddieconnect.co.za with your request. We'll permanently remove your data within 7 business days.
If a payment fails, check your card details and try again. Contact your bank if issues persist.
Refunds are processed according to our cancellation policy. Refunds typically appear in your account within 5-7 business days.
Try these steps:
We value your feedback! Share suggestions, feature requests, or general comments at support@caddieconnect.co.za
Remember: Our support team is here to help ensure you have the best possible experience with CaddieConnect!