Privacy Policy

1. Introduction

CaddieConnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

• Name and contact information
• Email address and phone number
• Profile pictures and photos
• Payment information (processed securely via Stripe)
• Golf course preferences and booking history

2.2 Location Information

• GPS location for finding nearby golf courses
• Location data during active bookings for safety and coordination

2.3 Usage Information

• App usage analytics and performance data
• Device information and identifiers
• Communication between players and caddies

3. How We Use Your Information

• Facilitate caddie booking and payment services
• Provide location-based golf course recommendations
• Send booking confirmations and reminders
• Process payments securely through Stripe
• Improve our services and user experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Caddies and golf courses for booking coordination
• Payment processors (Stripe) for transaction processing
• Service providers who assist our operations
• Legal authorities when required by law

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security assessments
• Limited access to personal information

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Request deletion of specific data without closing your account
• Opt-out of marketing communications
• Data portability where applicable

6.1 Data Deletion Requests

You can request deletion of specific data without closing your account by contacting us at support@caddieconnect.co.za. Available options include:

• Booking History: Delete past booking records
• Chat Messages: Clear conversation history
• Profile Photos: Remove uploaded images
• Location Data: Clear saved location preferences
• Payment History: Remove transaction records
• Reviews & Ratings: Delete given or received ratings

Data deletion requests are processed within 7 business days. For complete account deletion, visit our Account Deletion page.

7. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. You may request account deletion at any time.

8. Third-Party Services

Our app integrates with third-party services:

• Firebase: For app functionality and analytics
• Stripe: For payment processing
• Google Maps: For location services

These services have their own privacy policies governing data use.

9. Children's Privacy

CaddieConnect is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred and processed in countries outside South Africa. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email.

12. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at: