🗑️ Delete Your CaddieConnect Account

⚠️ Important Notice: Account deletion is permanent and cannot be undone. Please read this page carefully before proceeding.

📝 How to Request Account Deletion

Step 1: Email us at support@caddieconnect.co.za with the subject line "Account Deletion Request"

Step 2: Include the following information in your email:

Your registered email address
Your phone number (if different from email)
Reason for deletion (optional)
Confirmation that you understand this action is permanent

Step 3: We will confirm your identity and process the deletion within 7 business days

🗂️ What Data Will Be Deleted

When you delete your account, the following data will be permanently removed:

Personal Information: Name, email, phone number, profile photos
Account Data: Login credentials, preferences, settings
Booking History: All past and future bookings
Messages: All chat conversations with other users
Payment Information: Saved payment methods (processed via Stripe)
Reviews & Ratings: All reviews you've given or received
Location Data: GPS data and location preferences

📋 What Data May Be Retained

For legal and business purposes, we may retain certain information for up to 7 years:

Financial Records: Transaction logs for tax and accounting purposes
Legal Compliance: Records required by law or regulation
Fraud Prevention: Anonymized data for security purposes
Analytics: Aggregated, anonymized usage statistics

⏱️ Processing Timeline

Immediate: Account access disabled
Within 7 days: Personal data deleted from active systems
Within 30 days: Data removed from backups
Up to 7 years: Legal/financial records (as required by law)

🔄 Alternatives to Account Deletion

Before deleting your account, consider these alternatives:

Deactivate Account: Temporarily disable your account
Clear Data: Delete specific information without closing your account
Privacy Settings: Adjust what data is shared
Contact Support: Resolve specific concerns

📞 Contact Information

Email: support@caddieconnect.co.za

Subject Line: "Account Deletion Request"

Response Time: Within 2 business days

Processing Time: 7 business days maximum

📄 Related Information

For more information about how we handle your data:

🔐 Data Security: Your request will be processed securely and in accordance with applicable data protection laws including GDPR and POPIA (Protection of Personal Information Act).